Effective Date: April 8, 2025

This Privacy Policy governs the online information collection practices of Echo Solstice LLC (“Company,” “we,” “us,” or “our”). It outlines the types of information we collect from you while using our website www.echosolstice.com (the “Site”), how we use and safeguard that information, and your rights related to your data.

This policy applies only to information collected through the Site and not to information collected offline (e.g., at live events, via phone, or mail), unless that offline information is digitized into a filing system.

By using the Site, you agree to the terms outlined in this Privacy Policy. We may update this policy from time to time. If we make changes, the updated version will be posted on this page with the new effective date. Continued use of the Site after any updates signifies your acceptance of the revised policy.

 

What Information We Collect

We may collect personal information from you when you:

• Book a sound healing session

• Purchase a product or service

• Subscribe to our newsletter

• Fill out a form or survey

• Participate in a contest or promotion

 

Depending on the interaction, this information may include:

• Your name

• Email address

• Mailing address

• Phone number

• Payment information

We strive to collect only the minimum necessary data and will always inform you of the purpose before collecting it. Your consent will be requested explicitly, and you may withdraw it at any time.

You may also visit our site anonymously.

 

How We Use Your Information

The information we collect may be used to:

• Personalize your experience

• Improve our website

• Enhance customer service

• Process transactions securely

• Administer promotions, surveys, or other features

• Send periodic emails (with clear unsubscribe options)

Your information will never be sold, traded, or transferred to unauthorized parties. We only share data when necessary for fulfilling services you request (e.g., with payment processors like Stripe or scheduling services like Acuity), and those third parties are required to maintain confidentiality.

 

Do We Use Cookies?

Yes. Cookies are small data files placed on your device that help us:

• Remember your preferences

• Process orders

• Analyze site traffic

• Improve user experience

We may use third-party services like Google Analytics to better understand our visitors. These providers are only allowed to use the information collected on our behalf to help improve our services.

You may disable cookies through your browser settings if you prefer not to allow them, though this may impact your experience on our site.

 

How We Protect Your Information

We implement security measures to protect your data:

• All sensitive payment data is transmitted via Secure Socket Layer (SSL) technology

• Information is encrypted and securely stored by our payment gateway (e.g., Stripe)

• Only authorized personnel have access to personal information and are contractually obligated to maintain confidentiality.

 

Your Rights

You have the following rights regarding your personal data:

• Right to withdraw consent – You may revoke consent for processing at any time.

• Right to access – You may request a copy of the personal data we hold about you.

• Right to rectification – If your information is incorrect or incomplete, you may request corrections.

• Right to erasure – You may ask us to delete your personal information.

• Right to restrict processing – You can request that we temporarily or permanently stop processing your data.

• Right to data portability – You can ask us to transfer your data to another service provider in a structured, commonly used format.

To exercise any of these rights, please contact us at: [email protected]

 

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information. We may share it only with trusted service providers (e.g., payment processors, scheduling platforms, analytics tools) who assist us in operating our website and delivering services—provided they maintain confidentiality.

We may disclose information if required by law or to protect rights, safety, or our policies.

 

Records of Processing Activities

In compliance with GDPR, we maintain documentation of all data processing activities, including:

• The categories of data we process

• The purposes for which we collect data

• The lawful basis for each activity

• The recipients of the data (if any)

 

Governing Law

This Privacy Policy and any dispute arising under it are governed by the laws of Massachusetts, USA. We comply with the General Data Protection Regulation (GDPR) and Personal Information Protection and Electronic Documents Act (PIPEDA) to uphold the highest standards of privacy protection.

If a dispute arises, we agree to seek resolution through mediation in Canada before pursuing legal action.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, you may contact us at:

Email: [email protected]